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Technical Support

As a Smart TV Plus company we are intending to correspond all queries and suggestions of subscribers and propose best services. Meanwhile, Smart TV Plus provides technical support in order to increase customer satisfaction in the operating regions. Together with professional and vigilant personnel, we are responsible to answer all incoming inquires and suggest available services by telephone or in the adresses in accordance with the character of issue.

Issues to be considered:

  • It is forbidden to open outer cover of device and touch electric cables in order to avoid risk of electric shook. Please contanct with Smart TV Plus help desk in case technical support is required.
  • Avoid to put other items near to the receiver to secure it from damages, keep it safe and avoid it to be unfit.
  • Avoid to keep receiver under sunshine. As well as, keep away from heat and electric sources, too.
  • Do not close ventilation hole of receiver for good air circulation.
  • In case of emergency or negative situations, plug out it from net and contact with our support team.
  • In case of natural and anomal conditions (thunder, electric charge and etc.), do not touch to receiver and stay in a safe distance.
  • If the receiver will not be used for a long term, keep it plug out from socket.
  • Plug out the receiver from electric source, when you clean it.

Order technical support

Fast helper

Reason

Out of Balance
Account recently activated it need Update Connection

Solving Method

Contact with Customer Service

Reason

Card worng inserted

Methods of solving

Card has to be inseted in direction of sign which shown on it.

Reason

Antenna has changed the direction
Problem with Cables

Shutting off the power supply

Problem with Main Transmitter
The problems associated with weather conditions

Solving Method

Must check On/Off Button which placed in back part.

It has to be in On every time Must Check Cable input for observe connection quality.

Contact with Customer Service

Reason

Problem with CAS

Solving Method

Contact with Customer Service

Reason

Problem with CAS

Solving Method

Contact with Customer Service

Reason

There is a variety of reasons

Solving Method

Contact with Customer Service

Reason

If this Code observed in only some channels it means this channel has stopped completely.

There is ongoing some preventive measures related available Channels.

Solving Method

Delete all channels and programming Auto Search all channels again.